Naslovna Front Desk / Reservations specialist - Hospitality

    Front Desk / Reservations specialist – Hospitality

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    • Belgrade
    • 17. februara 2019.

    Vebsajt Frontdesk Anywhere

     Front Desk / Reservations specialist – Hospitality 

    About Frontdesk Anywhere:

    Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. The company gathers together hotel industry veterans and technology experts offering a platform to hoteliers that that streamlines operations, increases revenue, enhances the guest experience and helps them achieve more, better, & faster. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.

    The position:

    We aim to develop the right candidates for the Customer Support Team to assist and train clients in all aspects of using Frontdesk Anywhere:

    • Providing online chat and phone support to clients
    • Delivering online training sessions to individual customers
    • Providing post-sales technical support
    • Ongoing technical account management to your assigned accounts
    • Onboarding of new customers and helping ensure all training sessions are completed in a timely manner
    Primary Responsibilities:
    • Provide efficient and prompt customer follow-up on unresolved issues
    • Coordinate efforts with other support teams when necessary
    • Educate customers on Frontdesk Anywhere products and training resources available
    • Identify and communicate critical issues quickly and escalate to appropriate points of contact
    • Keep up-to-date with frequently changing processes and procedures
    • Perform other duties as assigned
    • Work closely and provide industry knowledge and assistance to the software development team
    Key Skills and Qualifications:
    • 2 + years in hospitality working on Reservation and/or Front Desk using sophisticated PMS hospitality software (e.g. Opera, Protel etc.) and full knowledge of the hospitality industry
    • Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
    • High level of proficiency in English – both written and spoken
    • Experience working with online tools and applications
    • Customer facing experience through live phone and email contact
    • Skills in presenting and demonstrating software
    • Ability to multi-task and quickly change directions based on priority of issues at hand
    • Strong technology background using web-based software systems
    Bonus Points:
    • Customer support or account management experience in the hotel or travel Industry
    • Should be proficient with Customer Relationship Management and Customer Service Software basics and concepts
    • Experience in testing applications and providing feedback
    • Not be afraid of picking up the phone and calling customers
    How to apply:

    Please send your most updated resume and cover letter along with any other documentation that you may find suitable.

    Pošaljite nam svoj CV/rezime ili drugi dokument. Max. veličina fajla: 2MB.
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